Privacy Policy

Last updated: August 2026

Real Grass Puppy Potty is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and otherwise handle personal information when you visit our website, purchase our products, create an account, contact us, subscribe to marketing communications, interact with our advertisements or social media, or otherwise interact with Real Grass Puppy Potty.

For customers and individuals in Australia, Real Grass Puppy Potty is operated by Camitch Enterprises Pty Ltd trading as Real Grass Puppy Potty (RGPP), ABN 30 113 757 272.

For customers and individuals in the United States, Real Grass Puppy Potty is operated by Camitch Incorporated trading as Real Grass Puppy Potty.

Both are collectively referred to as “Real Grass Puppy Potty,” “RGPP,” “we,” “us,” or “our.”

For Australian individuals, this Privacy Policy describes our management of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”), where applicable. For U.S. individuals, it also describes rights that may apply under relevant U.S. federal and state privacy laws.

1. Personal information we collect

Information you provide directly. We may collect:

• your full name
• email address
• telephone number
• billing address
• delivery address
• account details
• order details
• purchase history
• product preferences
• communications with us
• customer service enquiries
• return and warranty information
• competition or promotion entries
• survey responses
• reviews
• photographs or videos you voluntarily provide
• information submitted through contact forms
• and any other information you voluntarily provide to us

Payment information. Payments are processed through third-party payment processors. We generally do not directly store your complete payment card details. Depending on your selected payment method, payment information may be processed by providers such as Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay, Afterpay where available, Visa, Mastercard, American Express, UnionPay, and other payment or financing providers offered through our checkout.

Information collected automatically. When you visit our website, we and our technology providers may automatically collect:

• IP address
• approximate geographic location
• browser type and version
• device type
• operating system
• pages visited
• time spent on pages
• referring website
• search terms used to find our website
• website interactions
• shopping cart activity
• checkout activity
• purchase events
• cookie identifiers
• device identifiers
• advertising identifiers
• and analytics and performance data

2. How we collect personal information

We may collect personal information directly from you when you place an order, create or use an account, contact customer service, subscribe to email or SMS communications, submit a review, or participate in a competition, promotion or survey. We may also collect it automatically through cookies, pixels, web beacons and similar technologies, and through our ecommerce platform, payment providers, shipping and fulfillment providers, advertising and analytics platforms, social media platforms, product review platforms, and other third parties where permitted by applicable law.

3. Why we collect and use personal information

We may collect, hold, use, and disclose personal information for purposes including:

• processing orders
• receiving and processing payments
• fulfilling orders
• arranging shipping and delivery
• sending order confirmations
• sending shipping and delivery notifications
• providing customer service
• responding to enquiries
• processing returns
• processing refunds
• managing warranty claims
• maintaining customer accounts
• maintaining transaction and accounting records
• preventing fraudulent transactions
• verifying payments
• managing website security
• improving our website
• improving our products and services
• understanding how customers use our website
• measuring website and advertising performance
• personalising customer experiences
• conducting analytics
• carrying out market research
• requesting or displaying product reviews
• running promotions or competitions
• sending marketing communications where permitted
• displaying and measuring advertisements
• conducting targeted or interest-based advertising where permitted
• complying with legal, tax, accounting, and regulatory requirements
• establishing, exercising, or defending legal claims
• and protecting the rights, property, and safety of Real Grass Puppy Potty, our customers, and others

We will not use personal information for an unrelated purpose unless permitted or required by applicable law, or with your consent where consent is required.

4. Ecommerce and website platform

Our online store is operated using Shopify. Shopify may process personal information on our behalf in connection with website operation, customer accounts, shopping carts, checkout, payments, fraud prevention, order processing, analytics, and other ecommerce functionality. Information processed through Shopify may be stored or processed in countries including the United States and Canada.

5. Who we disclose personal information to

We may disclose personal information to third parties where reasonably necessary to operate our business.

Ecommerce and technology providers including Shopify, website hosting providers, cloud storage providers, IT providers, cybersecurity providers, and other software platforms used to operate our business.

Payment providers including Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay, Afterpay where available, card networks, and other payment processors.

Shipping, logistics and fulfillment providers. We may provide your name, delivery address, telephone number, email address, and order details to couriers, freight carriers, fulfillment centres, warehouses, and logistics providers where necessary to fulfill and deliver your order.

Advertising and analytics providers including Meta Platforms (Facebook and Instagram), Google (including Google Analytics and Google Ads), and other advertising, attribution, and analytics providers.

Review and customer engagement providers such as Judge.me and other review, customer service, email, SMS, or customer engagement providers.

Professional advisers including accountants, lawyers, auditors, insurers, and consultants.

Government and law enforcement where required or authorised by law, including courts, regulators, government agencies, tax authorities, and law enforcement agencies.

6. Sale, sharing and targeted advertising

We do not sell personal information for money in the conventional sense. However, certain uses of advertising cookies, pixels, and similar technologies may be considered a “sale,” “sharing,” “targeted advertising,” or “cross-context behavioral advertising” under some U.S. state privacy laws.

For example, information about your interaction with our website may be made available to advertising providers such as Meta or Google to measure advertisements, understand whether advertisements result in purchases, build advertising audiences, show more relevant advertisements, or improve advertising performance. Where applicable law gives you a right to opt out of these activities, we will provide an appropriate method of exercising that right.

7. Cookies and tracking technologies

Our website uses cookies, pixels, web beacons, tags, and similar technologies to keep our website functioning, maintain your shopping cart, remember preferences, enable checkout, understand website traffic, analyse customer behaviour, prevent fraud, measure advertising performance, improve our website, and provide relevant advertising.

Essential cookies are required for website, shopping cart, security, payment, and checkout functionality. Analytics cookies help us understand traffic and interactions. Advertising and marketing cookies measure campaigns and, where permitted, provide interest-based advertising. Examples include technologies provided by Meta Pixel, Google Analytics, Google Ads, and Shopify.

You may be able to manage cookies through your browser settings, our website privacy or cookie settings where available, and applicable advertising platform privacy settings. Disabling essential cookies may affect website functionality.

8. Marketing communications

We may send you marketing communications where permitted by applicable law, including promotions, discounts, new product information, company news, educational content, and competitions.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email. Where we offer SMS marketing, you can opt out using the instructions in the relevant message, such as replying STOP.

Opting out of marketing does not prevent us sending transactional or service communications such as order confirmations, payment information, delivery updates, account notifications, warranty communications, or responses to your enquiries.

For Australian recipients, we manage commercial electronic communications in accordance with applicable Australian requirements, including the Spam Act 2003 (Cth).

9. Overseas and international data processing

Because Real Grass Puppy Potty operates in both Australia and the United States and uses international technology providers, personal information may be transferred to, stored in, or processed outside the country in which it was collected — including Australia, the United States, Canada, and other countries in which our service providers operate.

Australian customer information may be processed outside Australia by providers such as Shopify, Meta, Google, PayPal, and other technology providers. Where required by Australian privacy law, Camitch Enterprises Pty Ltd takes reasonable steps in relation to overseas handling of personal information. U.S. personal information may also be processed in Australia or other jurisdictions in connection with our international business operations. Privacy and data protection laws vary between countries.

10. How we protect personal information

We take reasonable technical, administrative, and organisational steps designed to protect personal information against misuse, interference, loss, unauthorised access, unauthorised modification, and unauthorised disclosure. Measures may include encrypted website connections, secure third-party payment processing, access controls, account authentication, restricted staff access, reputable third-party platforms, and security monitoring.

However, no method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

11. Data retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Order and transaction information may generally be retained for at least seven years where required for Australian tax, accounting, or legal purposes. Other retention periods may apply to U.S. records depending on applicable legal and business requirements.

Customer accounts may be retained while an account remains active and for a reasonable period afterward. Marketing preferences may be retained until you unsubscribe, withdraw consent, or the information is no longer required. Legal and fraud records may be retained longer where reasonably necessary to prevent fraud, resolve disputes, comply with legal obligations, enforce agreements, or establish or defend legal claims.

When personal information is no longer reasonably required, we may delete, destroy, or de-identify it in accordance with applicable law.

12. Australian privacy rights

This section applies to individuals whose personal information is handled by Camitch Enterprises Pty Ltd trading as Real Grass Puppy Potty and who have rights under Australian privacy law.

Subject to applicable exceptions, you may request access to personal information we hold about you, or correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, contact contact@realgrasspuppypotty.com. Please provide enough information for us to identify you and understand your request.

We may take reasonable steps to verify your identity before releasing or changing personal information. We will deal with requests within a reasonable period and in accordance with applicable Australian law. Where access or correction is refused, we will provide any explanation required by applicable law.

13. Australian privacy complaints

If you believe Camitch Enterprises Pty Ltd has mishandled your personal information or breached applicable Australian privacy law, please contact us first at contact@realgrasspuppypotty.com with your name, contact information, details of the issue, and the outcome you are seeking. We will review your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

14. United States privacy rights

Depending on your state of residence and whether the relevant privacy law applies to Real Grass Puppy Potty, you may have rights concerning your personal information. These may include the right to:

• know whether we process personal information about you
• request access to personal information
• request information about categories of personal information collected
• request correction of inaccurate personal information
• request deletion of personal information
• obtain a portable copy of certain personal information
• opt out of the sale of personal information
• opt out of certain sharing of personal information
• opt out of targeted advertising
• limit certain uses of sensitive personal information
• appeal certain decisions concerning your privacy request
• and exercise your privacy rights without unlawful discrimination

These rights are subject to the scope, exceptions, thresholds, and other requirements of applicable law.

15. California privacy rights

If you are a California resident and the California Consumer Privacy Act, as amended (“CCPA”), applies, you may have additional rights.

Right to know — request information about categories of personal information collected, categories of sources, purposes for collection or use, categories of third parties to whom information is disclosed, categories of information sold or shared where applicable, and specific pieces of personal information we maintain about you.

Right to delete — request deletion of certain personal information, subject to applicable exceptions. Right to correct — request correction of inaccurate personal information.

Right to opt out of sale or sharing — where applicable, request that we not sell or share your personal information as those terms are defined under California law. As explained above, we do not sell personal information for money in the conventional sense, though certain advertising technologies may nevertheless constitute “sharing.”

Right to limit certain uses or disclosures of sensitive personal information, and the right to non-discrimination — we will not unlawfully discriminate against you because you exercise an applicable privacy right.

16. Other U.S. state privacy rights

Residents of other U.S. states may have similar or additional rights under applicable state privacy laws, including residents of California, Colorado, Connecticut, Delaware, Florida, Montana, Oregon, Texas, Utah, Virginia, and other states that enact comprehensive consumer privacy legislation. The availability and scope of these rights depend on whether the particular law applies to us and your specific circumstances.

17. How to exercise U.S. privacy rights

To submit a privacy request, email contact@realgrasspuppypotty.com and include your name, email address, your state of residence, the privacy right you wish to exercise, and sufficient information for us to identify the relevant account or information.

We may request additional information where reasonably necessary to verify your identity. We will respond within the timeframe required by applicable law. Where applicable law permits an authorised agent to submit a request on your behalf, we may require evidence that the agent is authorised to act for you. If applicable law gives you a right to appeal our decision, instructions for doing so will be provided with our response.

18. Opting out of targeted advertising or sharing

Where required by applicable U.S. state law, you may have the right to opt out of targeted advertising, sale of personal information, or sharing of personal information for cross-context behavioral advertising. Where applicable, we may provide a website-based privacy control, cookie preferences interface, or other opt-out mechanism. You may also contact contact@realgrasspuppypotty.com to request information about the options available to you.

19. Global Privacy Control

Where required by applicable law, we will treat a recognised and legally valid browser-based opt-out preference signal, such as Global Privacy Control (“GPC”), as an applicable request to opt out of sale or sharing for the browser or device from which the signal is received. The effectiveness of these signals may depend on your browser, device, cookie settings, whether you are logged into an account, and applicable law.

20. Sensitive personal information

We do not intentionally seek to collect sensitive personal information unless it is reasonably necessary for a legitimate business purpose or required by law. Sensitive information may occasionally be provided voluntarily through communications with us. Please avoid sending unnecessary sensitive information through ordinary customer-service communications. Where sensitive information is collected, we handle it in accordance with applicable law.

21. Children’s privacy

Our website and products are intended for adults and are not directed to children under 13 years of age. We do not knowingly collect personal information directly from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate authorisation, we will take reasonable steps to delete it. If you believe a child has provided personal information to us, please contact contact@realgrasspuppypotty.com.

22. Reviews, photographs and user content

If you provide a product review, testimonial, photograph, video, social media post, or other user-generated content, we may collect the information associated with that content. Where you authorise us to publish or use that content, it may become publicly available. Please do not include personal information in a public review or submission that you do not want others to see. Our use of user-generated content may also be governed by our Terms and Conditions.

23. Social media

If you interact with us through platforms such as Facebook, Instagram, TikTok, YouTube, or other social networks, the relevant platform may collect and process information independently from us. We may receive information made available through those platforms depending on your privacy settings, the platform’s functionality, and your interactions with us. Your use of a social media service is also governed by that platform’s own privacy policy.

24. Third-party links

Our website may contain links to third-party websites, including turf suppliers in Australia, sod suppliers in the United States, nurseries, home improvement retailers, payment providers, social media platforms, and shipping providers. These third parties operate independently from us. We are not responsible for their privacy practices, security, websites, or content, and we encourage you to review their privacy policy before providing personal information.

25. Business transfers

If Camitch Enterprises Pty Ltd, Camitch Incorporated, Real Grass Puppy Potty, or part of our business is involved in a merger, acquisition, restructuring, financing, sale, transfer of assets, insolvency process, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

26. Related entities and international operations

Because Real Grass Puppy Potty operates through related businesses in Australia and the United States, personal information may be disclosed between Camitch Enterprises Pty Ltd and Camitch Incorporated where reasonably necessary for legitimate business operations and permitted by applicable law. This may include customer support, business administration, product development, fraud prevention, marketing, analytics, legal compliance, and fulfillment management.

27. Automated processing and fraud detection

We and our service providers may use automated systems to assist with payment verification, fraud detection, website security, advertising, recommendations, analytics, and other routine ecommerce functions. For example, Shopify, payment processors, or other providers may automatically assess transactions for indications of fraud. Where applicable law requires specific disclosures or rights in relation to automated decision-making, we will provide those as required.

28. Do Not Track

Some browsers provide a Do Not Track (“DNT”) setting. Because there is not a universally adopted standard governing all DNT signals, our website may not respond to traditional DNT signals in every circumstance. Where applicable law requires us to recognise a legally valid universal opt-out mechanism, such as Global Privacy Control, we will do so as described above.

29. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, our website, technology, service providers, information-handling practices, or applicable law. When we update it, we will update the “Last updated” date at the top of the page. Where required by law, we may provide additional notice of material changes.

30. Contact us

For privacy questions, requests, complaints, or concerns, please contact:

Real Grass Puppy Potty (RGPP)
contact@realgrasspuppypotty.com
www.realgrasspuppypotty.com

Australia
Camitch Enterprises Pty Ltd, trading as Real Grass Puppy Potty (RGPP)
ABN 30 113 757 272

United States
Camitch Incorporated, trading as Real Grass Puppy Potty

If you are submitting a privacy request, please include enough information for us to identify you and understand the nature of your request.